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Refund policy

Refunds

We do not accept refunds. If there was something refunded back to you without your knowledge, please reach out to us at prettyqueencandles@gmail.com. 

Damages and issues

Please inspect your order upon reception and contact us within 2 business days  if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Tracking shows my package isdelivered but I can't find it. What do I do?

Once a package is marked shipped and scanned by mail carriers, the shipping and delivery status is no longer within our control. We are unable to replace missing or stolen packages at this time. Please reach out directly to the courier for missing or stolen packages and file a claim. We are not responsible for shipping addresses that were incorrectly entered at checkout.

Exchanges

Due to the nature of our brand and Covid-19, we do not accept exchanges.


Canceling 

Once a order has been placed we can not canceling it