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Damages and issues
Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
Due to the nature of our brand and Covid-19, we do not accept exchanges.
Refunds
We do not accept refunds. If there was something refunded back to you without your knowledge, please reach out to us at prettyqueencandles@gmail.com.
PLEASE NOTE: Once your package is shipped, we are not responsible for it for any reason (this includes, but is not limited to, theft after delivery). Please make sure you put down the correct shipping address before checking out because we will ship to the address that is given, If the package comes back to us then you will be responsible for shipping charges to have it reshipped. If the package says delivered than please contact your local post office, unfortunately there is nothing we can do for a package that shows delivered.