Refund Policy

Damages and issues

Please check merchandise immediately. All damages or wrong merchandise must be claim within 2 days of receiving merchandise. Please send a email to prettyqueencandles@gmail.com

 

Refunds

No exchanges or Refunds. All sales are Final .

Orders can’t be modified or cancel once they are processed.

 

PLEASE NOTE: Once your package is shipped, we are not responsible for it for any reason (this includes, but is not limited to, theft after delivery). Please make sure you put down the correct shipping address before checking out because we will ship to the address that is given, If the package comes back to us then you will be responsible for shipping charges to have it reshipped. If the package says delivered than please contact your local post office, unfortunately there is nothing we can do for a package that shows delivered.