Refund Policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

Due to the nature of our brand and Covid-19, we do not accept exchanges.

 

Refunds

We do not accept refunds. If there was something refunded back to you without your knowledge, please reach out to us at prettyqueencandles@gmail.com.